Refund policy


Last updated: September 16, 2026

We want you to be happy with your purchase from Walker Designs. Because many of our products are fulfilled and shipped by third-party suppliers, manufacturers, and fulfillment partners, return procedures may vary depending on the product.

Please read the policy below before requesting a return.

Return Requests

You may request a return within 30 days of delivery.

To be eligible for a return, the item generally must be:

  • Unused

  • Unworn

  • Unwashed

  • In its original condition

  • In its original packaging when applicable

  • Accompanied by proof of purchase

To begin a return, contact us at walkerdesignsbyChels@gmail.com with your order number and reason for the return.

Do not mail a product back without contacting us first.

Because our products may ship from different fulfillment locations, the return address may be different from the address shown on your original package.

Items returned without prior authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the damaged packaging when applicable

After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution.

Please do not discard a damaged item or its packaging until we have reviewed your request.

Items That Cannot Be Returned

Unless the product is damaged, defective, or incorrect, we may be unable to accept returns for:

  • Personalized or customized products

  • Made-to-order products

  • Gift cards

  • Clearance or final-sale merchandise when clearly marked

  • Personal-care or hygiene products that have been opened

  • Items that have been used, worn, washed, damaged, or altered after delivery

  • Products specifically identified as non-returnable on the product page

Your legal rights regarding defective or misrepresented merchandise are not affected by these exclusions.

Change-of-Mind Returns

Approved returns that are not the result of a damaged, defective, or incorrect product may require the customer to pay return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error on our part.

Return Shipping

You must contact us before returning merchandise.

If we approve your return, we will provide return instructions and, when applicable, the correct return address.

Because we use multiple fulfillment partners, the return address may not be the same location from which your order was originally shipped.

We are not responsible for merchandise mailed to an incorrect location without authorization.

For customer-initiated returns, we recommend using a trackable shipping service.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Processing times can vary depending on your bank, credit card company, or payment provider.

Shipping charges may not be refundable unless the order was damaged, defective, incorrect, cancelled in accordance with applicable law, or otherwise qualifies for reimbursement.

Replacements

When an item is damaged, defective, lost in transit, or incorrectly fulfilled, we may offer a replacement instead of requiring the original product to be returned.

Replacement availability depends on product inventory and supplier availability.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at walkerdesignsbychels@gmail.com.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been sent to a fulfillment partner.

If an order has already been processed or shipped, the normal return policy may apply.

Shipping Delays

Estimated processing and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Products may be fulfilled by different suppliers and may arrive in separate packages.

If we learn that we cannot ship an order within the shipping timeframe we promised, we will provide any notices, cancellation options, or refunds required by applicable law.

Lost Packages

If tracking shows that a package has not arrived or appears to be lost in transit, contact us at walkerdesignsbychels@gmail.com.

We will work with the applicable supplier or carrier to investigate the shipment.

If an order is confirmed lost, we may provide a replacement or refund as appropriate.

Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please:

  1. Check around your property and delivery location.

  2. Ask household members or neighbors whether they received the package.

  3. Contact the delivery carrier when appropriate.

  4. Contact us if you still cannot locate the shipment.

We will assist with available carrier or supplier procedures, but we cannot guarantee reimbursement for packages confirmed as properly delivered to the address provided at checkout.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us immediately.

Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Orders returned because of an incorrect or incomplete customer-provided address may require additional shipping charges before they can be resent.

Refused and Unclaimed Packages

Packages that are refused, abandoned, or left unclaimed may not automatically qualify for a full refund.

Any refund will depend on whether the merchandise is returned to our supplier or fulfillment facility and may be reduced by shipping or other non-refundable costs to the extent permitted by law.

Exchanges

Because products may be fulfilled through multiple suppliers, we do not guarantee direct exchanges.

When an exchange is unavailable, you may need to return the original item according to this policy and place a new order.

Contact Us

For return or refund questions, contact:

Walker Designs
Email: walkerdesignsbychels@gmail.com\